Frequently asked questions
Quick answers for Australian accounting firms considering an offshore team.
What services does OrangeIQ provide?
We provide bookkeeping, tax compliance, SMSF processing, payroll processing, financial reporting and virtual assistant support for Australian accounting and CPA firms. See Our Services for details.
Who do you work with?
We work exclusively with accounting and CPA firms across Australia, and currently support more than 50 firms.
Will we need to train your team?
No. Our team is already trained in Australian accounting and tax work and the major practice software, and we take responsibility for training our people on your jobs, so you can start without spending extra time on training.
Which software do you work with?
Our team works with Xero, MYOB, QuickBooks, BGL Simple Fund 360, Class, Sage, BankLink and HowNow, among others. If your firm uses something else, let us know.
How do you keep our client data secure?
OrangeIQ is ISO 27001:2013 (information security) and ISO 9001:2015 (quality management) certified. We follow a 10-step security checklist that includes key card access, 24×7 CCTV, disabled USB and data-transfer devices, blocked personal email, multi-layer authentication, strong firewalls with 256-bit SSL encryption and server access on a need-to-know basis. See how we protect your data.
Who checks the work before it comes back to us?
Your team includes a reviewer who checks each job and answers questions before the work reaches you, so you receive reviewed, ready-to-sign-off work.
How do we communicate with our team?
Most firms work with their team through email, Microsoft Teams or Zoom, with regular catch-ups at a frequency that suits you.
Where is your team based and what hours do you work?
Our team is based in Ahmedabad, India. Our working day overlaps with Australian business hours every day, so there is always time for questions and handovers.
How quickly will you respond to us?
We reply within 24 hours. During business hours, our average response time is under two hours.
How do we get started?
Get in touch or call +61 2 7908 1085. We will talk through your workflow, the work you would like to hand over and the team size you need, then set up your team.