Why Outsourcing To India Works

In this blog, we will tell you why outsourcing to India works as well as the benefits it brings. When it comes to outsourcing, India is one of the top go-to destinations, and for good reason. Every year, more and more Indians join the numerous BPO companies in the country, resulting in steady growth for the country’s economy. The outsourcing industry is one of the major contributors, but why are so many companies outsourcing to India in the first place? Here are some of the reasons why outsourcing to India works:

• Indians Speak Great English

Ranking 1st in Asia as the most English-proficient, Indians start speaking English at a young age. In addition, when you observe Indians conversing with one another, you are likely to hear 20–30% of English words. The reason for this is the exposure to the language almost everywhere. That is to say, in schools, movies, music, business, etc. Because of Indians’ almost native way of speaking English, companies prefer building their teams in India, especially for call centres and other remote work-based roles such as back-office work, sales, customer service etc.

• High-Quality Work For Lesser Cost

The average salary of an Indian is significantly lower than, say, that of someone from Australia. This is due to the low cost of living in India. Because Indians are highly educated, most BPO workers have university degrees, which means you get the same high-quality work that you may get in your own country but for a lower price. This is perfect for businesses of all sizes, especially small businesses and start-ups because the cost of outsourcing is usually lower compared to hiring more in-house talent.

In addition, your business can run 24/7 as Indians are willing to work different shifts to maximise time differences around the globe. While your in-house team works throughout the day, your outsourced team takes charge during the night. You can answer a potential customer’s query at any time, day or night, or process orders overnight to hit the ground running in the morning.

• Access To Skilled Talent

Another item on our list of why outsourcing to India works is their large talent pool. Many businesses outsource to India because of the large talent pool available. The country produces more and more university graduates every year. Among these graduates, a large number enter the BPO industry. That is to say, the skills that you are looking for are in place and ready to be tapped into. The BPO sector is one of the largest industries in the country, so there is a depth of experience on hand to guide you through the outsourcing process.

• Cultural Compatibility

Indians have learned to adapt to multiple cultures, particularly from the west. Australian companies are well integrated within Indian BPOs, with many workers easily adapting to their culture and practices. Indians are able to take onboard different styles and cultures depending on who they are talking to. As a result, they excel at customer service.

• Indian Values And Work Ethics

Indians have the admirable trait of being hospitable yet professional. They look out for their co-workers and care for the company they work for. They go the extra mile to get tasks done without sacrificing their relationships with their colleagues. This may be a result of their being raised within closed communities and large families, but Indians have a special knack when it comes to fostering and maintaining social relationships.

That is to say, it is obvious why many companies see India as one of the best locations to fulfil their outsourcing needs. India offers top-of-the-line services without draining your finances.

Benefits Of Outsourcing

Now that you know why outsourcing to India works, let us move towards the benefits of outsourcing. These days Outsourcing is a familiar concept to most business owners. Many businesses routinely outsource their payroll processing, accounting, and many other important functions. Some do it because they have no choice. They have no time to learn how to do all the functions themselves. Others do it because they know that by outsourcing these functions, someone who is proficient in their field will take care of it for them. But not many businesses thoroughly understand the benefits of outsourcing. It is true that outsourcing can save money, but that is not the only reason to do it. That is to say, sometimes you have to step back and look at the big picture.

Do you ever wish that you had time to stop and focus on why you went into business? Every business has limited resources, and every owner has limited time and attention. Outsourcing can help you and your business shift focus from non-core tasks toward work that serves the customers and grows your business. It can help the workers set their priorities more clearly. In addition, by outsourcing, you reduce the number of distractions you have within your business, allowing you to think strategically and focus on developing your brand.